Terms of Sale
We are based in the UK, and these terms are governed by UK legislation. Our Terms of Use and Privacy Policy are available on separate pages of the site. Your continued use of our services indicates acceptance of these terms
INTRODUCTION
These Terms of Purchase set out how you (the User) can make purchases from our website or through our booking system. Please read them carefully before booking. All bookings made through our website (via Acuity Scheduling or bookwhen) or by contacting Sammi on hello@thephoenix-movement.com or 07488564605 will be bound by the following terms;
PRICING
All prices are listed on the website or at check out and are subject to change. Prices at the time of booking will be honoured. Prices do not include VAT unless stated. Delivery charges (if applicable) will be added at checkout. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your booking.
BOOKING AND PAYMENT
All services (classes, treatments, workshops, retreats, events) must be booked in advance. Classes, workshops, and one-day retreats require full payment at the time of booking, unless otherwise stated.
Private events require a 50% non-refundable prepayment at the time of booking. The remaining balance will be due on the date of the appointment or event or as specified upon confirmation.
For retreats, a non-refundable prepayment is required to secure your space. Full payment is usually due 1 week before the retreat and will be confirmed at the time of booking.
Payment is accepted through our booking system or as specified at the time of booking and will be confirmed via email or another agreed channel of communication once processed.
CANCELLATIONS, RESCHEDULING & REFUND POLICY
For Classes & Soundbaths
Cancellations or rescheduling made between 48 hours and 7 days before the session will receive a class credit. Refunds are at the discretion of the owner of The Phoenix Movement.
Cancellations made within 24 hours of the session or no-shows are non-refundable.
Cancellations made by The Phoenix Movement will be eligible for a full refund or a class credit. Refunds will be processed within 10 days of agreement.
For Day Retreats
A non-refundable prepayment is required at the time of booking and will be clearly outlined upon booking and Full payment is due 1 week before the retreat starts or as specified at the time of booking.
Cancellations made more than 21 days in advance are eligible for a full refund or credit.
Cancellations made within 14 days are subject to 50% non-refundable fee of the total cost unless your place can be filled.
Cancellations made within 7 days of the session or no-shows are non-refundable.
We reserve the right to reschedule or cancel events due to low attendance or unforeseen circumstances. In such cases, a full refund, reschedule or credit will be offered.
If you believe you are entitled to a refund for reasons not covered above, please contact us at hello@thephoenix-movement.com outlining your situation.
DIGITAL PRODUCTS
•When you purchase a digital product (e.g., downloadable recordings, PDF files), you will receive the file via email once payment is complete.
As digital products are delivered instantly, no refunds will be issued once the download is sent, unless required under UK consumer law. You may use the content for personal use only. You may not share, distribute, or alter any digital product without express written consent.
For technical issues, contact us at hello@thephoenix-movement.com using the subject line "Tech Query"
WARRANTY AND LIABILITY
Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product or service you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.
We do not exclude or limit in any way our liability:
1. For death or personal injury caused by our negligence;
2. Under section 2(3) of the Consumer Protection Act 1987;
3. For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
4. For fraud or fraudulent misrepresentation; or
5. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We only supply products and services for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
LAW AND JURISDICTION
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.
Our Terms of Sale were published on 14 September 2026.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.